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Why isn’t descaler coming out of the coffee spout?
By descaling your machine regularly, you remove the limescale that builds up in your machine. Limescape deposits reduce the performance of your coffee machine because it takes longer for water to heat up, in addition, limescale can lead to blockages and ultimately to a malfunctioning coffee machine. We recommend descaling at least every month with Eccellente Descaler or whenever your coffee machine indicates.
During a descaling cycle, you fill the water tank with the descaling solution, supplemented with water. When a descaling programme is carried out, your coffee machine will release this solution in stages, mainly through the steam nozzle or hot water spout. In between releasing the solution, the descaler works in your machine to remove limescale deposits and make the pipes and internal parts in your machine limescale-free again. Therefore, limescale build-up mainly takes place in your machine and less at the coffee spout. This is why very little descaling solution comes out through the coffee spout and mainly through the steam nozzle or hot water spout.
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