Privacy policy

We would like to take this opportunity to assure you, our valued customer, that we are 100% committed to protecting your privacy and security.

Your personal information
Your personal information
In order to process your order and to provide you with the best possible level of service, we need to collect some necessary information about you. However, we only use the information we collect about you in accordance with the Data Protection Act 1999.

We will never collect sensitive information about you without your explicit consent.

The information we collect about you includes:
Your name
Your address
Your e-mail address
Your telephone number
Your order history and profile

We will not, under any circumstances, pass any of the information we have collected about you onto any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and the UK Data Protection Act 1998, to ensure that no other party is able to view your details.

If you wish to check the information that we hold about you, you can do this at any time by emailing us. If any of the information we hold is inaccurate we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

Cookies
In order to continually improve our service, we use technology to track the patterns of behaviour of visitors to our site. This can include a “cookie” that is stored on your internet browser. The information collected in this way can be used to identify you when you return to our website and therefore to provide a more personalized shopping experience. If you would prefer us not to store cookies on your browser, you can usually modify your browser settings to prevent this happening.

Secure Shopping
We understand that many consumers are wary of shopping on the internet, but we can assure you that shopping with us is completely safe and secure. Our secure server encrypts all information you give us, including your name, address and credit or debit card details, to ensure that this information can be safely transmitted through the internet without any other party being able to access it. We never pass any of your details on to any third parties. We reserve the right to decline to accept an order at our absolute discretion.

Descaler.co.uk is part of the Everlake eCommerce UK BV, registrated at the Dutch Chamber of Commerce at 1 February 2008.